AgileBlue Features
      Back to home
      1. Help Center
      2. AgileBlue Features

      Contacting AgileBlue SOC & Support

      AgileBlue's Cerulean AI SecOps platform includes support from our 24/7 SOC Analyst Team as well as a dedicated technical support team. Details on best practices for contacting AgileBlue can be found below.

      Hours of Operation

      • SOC Analyst Team
        • 24/7
      • Technical Support
        • Monday-Friday, 8:30 a.m.-5:30 p.m. ET

      Contact Details

      • SOC Analyst Team
        • Email: socanalyst@agileblue.com
        • Phone: 216-606-9400 x1
      • Technical Support

      Best Practices - SOC Analyst Team

      The section below details best practices for contacting the AgileBlue SOC Analyst Team in various common scenarios.

      1. Questions related to a Security Case or Alert
        1. Primary: email socanalyst@agileblue.com
        2. Secondary (or emergency): call 216-606-9400 and select option 1 to speak to an analyst
        3. Backup: email support@agileblue.com or submit a support ticket
      2. Whitelisting Action (EDR Alert)
        1. Primary: call 216-606-9400 and select option 1 to speak to an analyst
        2. Secondary (or emergency): email socanalyst@agileblue.com
        3. Backup: email support@agileblue.com or submit a support ticket
      3. Whitelisting Action (non-EDR Alert - silencing false positives)
        1. Primary: email socanalyst@agileblue.com
        2. Secondary (or emergency): call 216-606-9400 and select option 1 to speak to an analyst
        3. Backup: email support@agileblue.com or submit a support ticket

      Best Practices - Support

      The section below details best practices for contacting the AgileBlue Support Team.

      1. Technical Support
        1. Primary: Submit a support ticket
        2. Secondary: email support@agileblue.com
        3. Emergency: call 216-606-9400 and select option 2 to speak with support
      2. Questions Regarding Your Account
        1. Primary: Email your dedicated Customer Success Representative (not sure who that is? Please give us a call to assist!)
        2. Secondary: email support@agileblue.com
        3. Emergency: call 216-606-9400 and select option 2 to speak with support