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Understanding Agent Status in the AgileBlue Portal

Quickly view the health of your Elastic Agent, Elastic Endpoint, and Fleet enrollment status directly from the AgileBlue portal.

Overview 

The AgileBlue portal now displays detailed agent status information across two locations: the Data Sources page and the Device Details page. These updates give you clear, at-a-glance visibility into the health of your Elastic Agent, Elastic Endpoint, and Fleet enrollment status - including actionable error messages when attention is required. 

 

Prerequisites 

  • An active AgileBlue portal account with appropriate access 
  • At least one configured server or workstation checking in to the AgileBlue portal 

 

Viewing Agent Status on the Data Sources Page 

  1. Log in to the AgileBlue Portal 
  2. Navigate to Data Sources 
  3. Locate the device you want to review in the list 
  4. Review the following columns for each device:  
    1. Elastic Agent - displays the name and identity of the agent associated with the device 
    2. Elastic Endpoint - displays a green checkmark if the Elastic Endpoint is working, or a red X if it is not working 
    3. Fleet - displays a green checkmark if the device is enrolled in Fleet, or a red X if it is not enrolled 

Viewing Agent Status on the Device Details Page 

Note: The agent status fields described below are displayed only for devices classified as a Server or Workstation. 

  1. Log in to the AgileBlue Portal 
  2. Navigate to Data Sources 
  3. Click on the name of the Server or Workstation you want to review to open the Device Details page 
  4. Locate the Elastic Agent Status field and mouseover to expand it:  
    1. If the status is Healthy, the mouseover will read: Healthy – No action required 
    2. If the status is Attention Required, the mouseover will display the applicable error message 
  5. Locate the Elastic Endpoint Status field and mouseover to expand it:  
    1. If the status is Healthy, the mouseover will read: Healthy – No action required 
    2. If the status is Attention Required, the mouseover will display the applicable error message 
  6. Locate the Fleet Status field and mouseover to expand it:  
    1. If the device is Enrolled, the mouseover will read: Enrolled – No action required 
    2. If the device is Not Enrolled, the mouseover will display the applicable error message or additional available details 

Need Help? 

AgileBlue is always here to support you and ensure you are 100% successful. If you have any questions or encounter any issues, please reach out to AgileBlue Support. 

Email: support@agileblue.com Phone: (216) 606-9400