Skip to content
English
Contact AgileBlue Support Customer portal
AgileBlue Portal
  • There are no suggestions because the search field is empty.

Sapphire AI Chat

Ask questions about your alerts, cases, devices, and the AgileBlue platform, and get answers in a conversation.

Overview

Sapphire is an AI chat assistant available throughout the AgileBlue Portal. It opens in a window over your current page, so you can ask a question without leaving the workflow you are in. You can ask Sapphire about your alerts, cases, devices, or the AgileBlue platform, either by typing your own question or by selecting one of the suggested questions on the welcome screen.

Opening Sapphire

  1. Log in to the AgileBlue Portal.
  2. Locate the floating Sapphire chat icon in the bottom right corner of the page. This icon is available from any page or workflow in the Portal.
  3. Select the icon to open the Sapphire chat window.
  4. Confirm the welcome screen appears, showing the heading How can Sapphire help you today?

Asking a Question

  1. Open the Sapphire chat window.
  2. Select the message box at the bottom of the window, labeled Ask Sapphire anything about your environment...
  3. Type your question about your alerts, cases, devices, or the AgileBlue platform.
  4. Select the arrow button to the right of the message box to send your question.
  5. Review Sapphire's response in the conversation.
  6. To continue the conversation, type your next question in the message box and send it the same way.

            By default, Sapphire answers using data from your own organization. If your account has access to multiple client organizations, you can ask about a specific one by naming it in your question - for example, "How many alerts did Acme Corp have last week?"

            Using a Suggested Question

            The welcome screen displays four suggested questions you can select instead of typing your own.

            1. Open the Sapphire chat window.
            2. Review the four suggested questions displayed below the How can Sapphire help you today? heading:
              1. What countries is my traffic coming from?
              2. Is my risk score trending up or down, and what is driving it?
              3. Which user accounts show up in the most alerts?
              4. How many cases were reopened or escalated in the last 30 days?
            3. Select the suggested question you want to ask.
            4. Review Sapphire's response in the conversation.

            Starting a New Chat

            1. Locate the + New chat button at the top of the panel on the left side of the Sapphire window.
            2. Select + New chat.
            3. Confirm the welcome screen appears, indicating a new conversation has started.
            4. Ask your question by typing it in the message box or by selecting one of the suggested questions.

             Finding Your Past Chats

            1. Locate the panel on the left side of the Sapphire window, below the + New chat button.
            2. Review your past chats listed in this panel.
            3. If you have not had any conversations yet, this panel displays the message Your past chats will show up here.

            Closing Sapphire

            1. Locate the X button in the top right corner of the Sapphire window, to the right of the AgileBlue logo.
            2. Select the X to close the chat window and return to the page you were on.

            Need Help?

            If you have any questions about this feature, please don't hesitate to reach out. AgileBlue Support is also here to assist with any setup questions and can be reached at support@agileblue.com or by submitting a ticket.