--- title: Autotask Integration description: Enable bi-directional Security ticketing between the AgileBlue Platform and your Autotask environment. --- [Skip to content](https://help.agileblue.com/autotask-integration#main-content) English Show submenu for translations [Contact AgileBlue Support](https://help.agileblue.com/kb-tickets/new?hsLang=en) [Customer portal](https://help.agileblue.com/support-ticket-status?hsLang=en) ![FullColor-800px-Aug-04-2025-07-56-16-5066-PM.png\]](https://help.agileblue.com/hs-fs/hubfs/FullColor-800px-Aug-04-2025-07-56-16-5066-PM.png?height=32&name=FullColor-800px-Aug-04-2025-07-56-16-5066-PM.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact AgileBlue Support](https://help.agileblue.com/kb-tickets/new) - [Customer portal](https://help.agileblue.com/support-ticket-status) - AgileBlue Portal AgileBlue Portal Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.agileblue.com/?hsLang=en) 2. [AgileBlue Features](https://help.agileblue.com/agileblue-features?hsLang=en) 3. [Support Systems](https://help.agileblue.com/agileblue-features?hsLang=en#support-systems) # Autotask Integration ## Enable bi-directional Security ticketing between the AgileBlue Platform and your Autotask environment. ### Overview AgileBlue can connect directly to your Autotask environment via the API to enable streamlined ticket management within your security workflow. This integration allows SOC Analysts to escalate security cases directly to your help desk environment. This bi-directional integration also allows for seamless updates and communication on each case. --- ### Configure Your API User In Autotask 1. Access your Autotask Dashboard and navigate to **Settings \> Admin ![Autotask1](https://help.agileblue.com/hs-fs/hubfs/Autotask1.png?width=688&height=275&name=Autotask1.png)** 2. Select **Account Settings & Users** then navigate to **Security Levels ![Autotask2](https://help.agileblue.com/hs-fs/hubfs/Autotask2.png?width=608&height=344&name=Autotask2.png)** 3. Copy the **API User Security Level** as seen below ![Autotask3](https://help.agileblue.com/hs-fs/hubfs/Autotask3.png?width=596&height=440&name=Autotask3.png) 4. Under **General Information** set the name to **AgileBlue API User** to indicate that AgileBlue will have access to the system ![Autotask4](https://help.agileblue.com/hs-fs/hubfs/Autotask4.png?width=688&height=537&name=Autotask4.png) 5. Scroll to **Other** and click the arrow to open ![Autotask5a](https://help.agileblue.com/hs-fs/hubfs/Autotask5a.png?width=688&height=546&name=Autotask5a.png) 6. Scroll to **Webhooks** and click **Can create Webhooks** and enter **2** within the **Maximum Number of Webhooks** text field 1. NOTE: If you are setting up this integration for multiple tenants within the AgileBlue Portal, the maximum must be 2 x (# of tenants). An individual API user can support a maximum of 50 webhooks. 2. *Ex. If you have 7 tenants within the portal, the maximum number of webhooks must be 14.* ![Autotask5b](https://help.agileblue.com/hs-fs/hubfs/Autotask5b.png?width=688&height=544&name=Autotask5b.png) 7. Expand the **Resources/Users (HR)** dropdown and click **Resources/Users ![Autotask6](https://help.agileblue.com/hs-fs/hubfs/Autotask6.png?width=688&height=595&name=Autotask6.png)** 8. Click the **New** dropdown and then select **New API User ![Autotask7](https://help.agileblue.com/hs-fs/hubfs/Autotask7.png?width=688&height=351&name=Autotask7.png)** 9. Complete the required fields and ensure the **Security Level** field has the **API User Level** selected (created in step 3). The Username and Password can be generated in the Credentials section. ![Autotask8](https://help.agileblue.com/hs-fs/hubfs/Autotask8.png?width=688&height=469&name=Autotask8.png) ![Autotask9](https://help.agileblue.com/hs-fs/hubfs/Autotask9.png?width=688&height=144&name=Autotask9.png) 10. In the **Integration Vendor** section, select **AgileBlue ![Autotask10](https://help.agileblue.com/hs-fs/hubfs/Autotask10.png?width=688&height=191&name=Autotask10.png)** 11. When creating the API user, grant access to each **Line of Business **that you want our system to work with. This determines what types of tickets, contracts, and other data our integration can create, view, or update. ![Autotask11](https://help.agileblue.com/hs-fs/hubfs/Autotask11.png?width=688&height=235&name=Autotask11.png) 12. **Save** before closing the window --- ### Configure Integration In AgileBlue Platform 1. Log in to the [AgileBlue Portal](https://portal.agileblue.com/login) 2. Navigate to **Settings \> Client Details \> Support System** then click **Enable Support System ![Autotask12](https://help.agileblue.com/hs-fs/hubfs/Autotask12.png?width=688&height=330&name=Autotask12.png)** 3. In the dropdown that appears, select **Autotask** 4. Fill out the required fields with the information created for your **API User** in the previous section then click **Connect API ![Autotask13](https://help.agileblue.com/hs-fs/hubfs/Autotask13.png?width=688&height=395&name=Autotask13.png)** 5. Click the sync button to update the available criticalities, then drag and drop the criticalities to the desired priority cards and click **Enable System** after each mapping is at your desired location ![Autotask14](https://help.agileblue.com/hs-fs/hubfs/Autotask14.png?width=688&height=324&name=Autotask14.png) ![Autotask15](https://help.agileblue.com/hs-fs/hubfs/Autotask15.png?width=688&height=379&name=Autotask15.png) 6. A message stating **Support System Details saved successfully** will appear if the integration was correctly configured --- *Questions? 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